At burstlyte, we take your privacy seriously. This policy explains
how we handle your personal information when you use our financial
modeling platform and services.
We're based in Vietnam and operate according to local data
protection regulations, but we serve clients globally. That means we
follow strict standards to keep your data secure, no matter where you
are.
This document might seem long, but we believe in transparency. We've
broken everything down into clear sections so you can find what matters
to you.
What Information We Collect
Running a financial modeling platform means we need certain
information to provide our services effectively. Here's what we gather
and why:
Account Information
When you create an account, we ask for basic details like your name,
email address, and password. If you're signing up as a business, we'll
also need your company name and tax identification number for proper
invoicing.
Financial Data You Upload
This is the heart of what we do. When you work on financial models
through our platform, you might upload spreadsheets, financial
statements, or other documents. We store these securely so you can
access your work anytime.
Usage Information
Like most online services, we track how you interact with our
platform. This includes which features you use, how often you log in,
and what kind of models you create. This helps us improve the service
and fix problems quickly.
Technical Data
Your browser and device automatically send us technical information
like IP addresses, browser type, and operating system. We use this to
make sure our platform works smoothly across different devices.
How We Use Your Information
We're not in the business of selling your data. Everything we
collect serves a specific purpose related to providing and improving
our financial modeling services.
- Delivering the core service you signed up for, including storing
your financial models and processing your calculations
- Sending you important updates about your account, billing
notifications, and service changes
- Troubleshooting technical issues when something goes wrong
- Analyzing usage patterns to understand which features are most
valuable and where we can improve
- Preventing fraud and maintaining platform security
- Complying with legal requirements under Vietnamese law and
international regulations
We occasionally send educational content about financial modeling
best practices, but you can opt out of these messages anytime. The
critical account-related emails will still reach you though, because
you need those.
Data Storage and Security
Your financial data is sensitive, and we treat it that way. All data
is encrypted both in transit and at rest using industry-standard
protocols.
Where We Store Data
Our primary servers are located in secure data centers within
Vietnam, with backup systems in Singapore. This setup ensures fast
access for our regional users while maintaining data redundancy.
Security Measures
We employ multiple layers of protection. Our infrastructure includes
firewalls, intrusion detection systems, and regular security audits.
All employees with data access undergo background checks and sign
strict confidentiality agreements.
Access to your financial models is restricted to authorized
personnel only, and only when necessary to provide support or
maintain the system. We log every access for audit purposes.
Data Retention
We keep your account information and financial models for as long as
your account remains active. After you close your account, we retain
certain data for 90 days to allow for account recovery if you change
your mind. After that period, we permanently delete all personal
information except what we're legally required to keep for tax and
accounting purposes.
Sharing Your Information
We don't sell your personal information to anyone. Period. But we do
work with carefully selected service providers who help us operate the
platform.
Service Providers
These companies help us with specific tasks like cloud hosting,
payment processing, and customer support tools. They only get access to
the information needed to perform their specific function, and they're
bound by strict confidentiality agreements.
Legal Requirements
Sometimes we're legally required to disclose information to
Vietnamese authorities or international law enforcement. This happens
rarely, and only when we receive a valid legal request. We review each
request carefully and only provide the minimum information
necessary.
Business Transfers
If burstlyte is acquired by another company or merges with one, your
information would be transferred as part of that transaction. We'd
notify you beforehand and ensure the new entity honors this privacy
policy.
Your Rights and Control
Your data belongs to you. Here's what you can do with it:
Access and Download
You can download all your financial models and account data anytime
through your account settings. The export includes everything in
standard formats like CSV and JSON.
Correction and Updates
Found a mistake in your account information? You can update most
details directly in your profile. For changes that require
verification, contact our support team.
Deletion
Want to leave? You can delete your account from the settings page.
This triggers permanent deletion of your data after the 90-day grace
period mentioned earlier.
Data Portability
Need to move your financial models to another platform? We provide
clean exports in widely-used formats. No lock-in tricks or proprietary
formats that trap your data.
To exercise any of these rights, log into your account or email us
at info@burstlyte.com. We respond to all requests within 10 business
days.
Cookies and Tracking
We use cookies to make the platform work properly and remember your
preferences. Some are essential, others are optional.
Essential Cookies
These keep you logged in and remember your basic settings. Without
them, the platform wouldn't function. You can't disable these while
using the service.
Analytics Cookies
We use these to understand how people use the platform. This helps
us identify confusing interfaces or features that nobody uses. You can
opt out of analytics tracking in your account settings.
Third-Party Cookies
We don't allow third-party advertising cookies on our platform. The
only external cookies come from our payment processor during checkout,
and those are necessary to complete transactions securely.
International Data Transfers
While our servers are in Vietnam and Singapore, some of our service
providers operate from other countries. This means your data might
occasionally cross borders.
When we transfer data internationally, we use standard contractual
clauses approved by data protection authorities. These legal agreements
ensure that companies receiving your data maintain the same protection
standards we do.
If you're located in the European Union or other regions with strict
data protection laws, these safeguards ensure your rights travel with
your data.
Children's Privacy
Our platform is designed for professionals and businesses. We don't
knowingly collect information from anyone under 16 years old.
If we discover that we've accidentally collected data from someone
under 16, we delete it immediately. If you're a parent and believe your
child has provided us with information, contact us right away.
Changes to This Policy
We update this policy occasionally to reflect new features, legal
requirements, or changes in how we operate.
When we make significant changes, we'll notify you by email and
display a prominent notice on the platform. Minor updates might just
get a revised date at the top of this page.
Continuing to use burstlyte after we update the policy means you
accept the changes. If you disagree with a major change, you can close
your account before it takes effect.
Vietnam-Specific Provisions
As a company operating in Vietnam, we comply with the country's
cybersecurity laws and data localization requirements.
Data Localization
Primary copies of Vietnamese users' personal data are stored within
Vietnam as required by Decree 13/2023/ND-CP. Backup copies in Singapore
comply with cross-border data transfer requirements.
Government Requests
We respond to lawful requests from Vietnamese authorities according
to local legal procedures. When permitted by law, we notify users
before disclosing their information.
Local User Rights
Vietnamese users have specific rights under local law, including the
right to withdraw consent, the right to restrict processing, and the
right to file complaints with the Ministry of Public Security if they
believe their privacy rights have been violated.
